According to Gartner, and many other business transformation consultants, as many as 70% of all companies fail (or at least struggle to deliver the expected benefits) when they attempt business transform. This is untrue and not supported by the figures. However, it is true that a significant number of transformations fail to realise the benefits they promise. This framework is one approach to improving the chances of delivering those results whether leading transformation programs that span the entire organisation, or are focused on transforming individual functions or porfolios.

For transformation to succeed you need to understand the attributes that affect your organisation, the factors that define success in digital transformation, and how they relate to each other.

The Attributes

First consider the three attributes that define the behaviour, philosophy, and the capability of an organisation to do its job:

Resources: The people & assets that provide an organisations capabilities.
Processes: The ways of work that allow the resources to be utilised to create value.
Values: These are the factors and behaviours that define how processes and decisions are realised.

Your transformation planning & implementation needs to consider all 3 dimensions for every decision. Understanding the role of each and it’s impact on success is crucial.

The Success Factors

There are 6 factors that have to be con sidered care fullyfor every business trans formation. By doing so business can en sure they realise the benefits of transfor mation.

They factors are:

Vision: What is the big picture you are chasing?
Ownership: Who ultimately owns the success of this transformation, and sponsors it?
Culture: What is our existing culture, and how does it need tochange?
Customers: What do your customers expect, and need you to deliver?
Measures: What are the things we need to understand? What are the objectives/results that we are looking for?
Technology: What technology is needed to enable your transformation?

By examining each in turn and understanding how theyrelate to the 3 attributes it is possible to understand how each can contribute to the success, or failure, of digital transformation.

Why is Strategy Not Mentioned?

The purpose of this document to help the reader understand the factors that affect digital transformation and provide a framework for understanding them.

This framework can be used to either create a strategy, or review an existing strategy.

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Vision

Solve The Right Problem Before Investing In Change